FAQ


General

What is Skillz?
Skillz is the world’s premier tournament platform where mobile gamers can use their skills to compete for cash and prizes. True to its name, Skillz does not host games of chance, and all winnings are based on your ability.

How much does Skillz cost?
Skillz is 100% free to join, and each Skillz-enabled game has numerous free-to-enter tournaments. Skillz also offers tournaments featuring real-money prizes which cost as little as $0.60 to enter.

How does Skillz work? Can I actually win real money?
Skillz is a multiplayer tournament platform that lets you compete in mobile games with other people around the world for either real cash or our virtual currency, Z.
To play for real money, tap the shopping cart icon on the main menu, select Add More Cash, and choose a deposit amount. Enter your credit card number or PayPal account information. Once you make a deposit, you can use that money to enter cash tournaments and win cash prizes. You can then withdraw your winnings anytime.
Cash tournaments are currently enabled on Skillz games downloaded from the Apple App Store and from Skillz.com when accessed on your mobile device..

Who is eligible to compete in Skillz competitions?
Everyone with a mobile device is eligible to compete in Skillz competitions! Cash competitions are available to all players over the age of 18 in areas of the world where cash gameplay is enabled. Cash competitions are enabled in about 75% of the world, including 38 U.S. states. Cash gameplay is currently not available in the following US states: AZ, AR, CT, DE, FL, IL, LA, MD, MT, SC, SD, and TN. Additionally, cash gameplay is currently not available in ME and IN if playing cards are involved. In order to play for cash, your device location settings must be enabled to ensure eligibility.

Can I use my Skillz account for multiple games?
Definitely. You can use your Skillz username and password on any device in any Skillz-enabled game. You can find a list of featured Skillz games by going to http://www.skillz.com on your mobile device. Your cash balance is available across all games, however, your 🅩 balance is game-specific and earned within each game.

Are cash tournaments considered gambling?
Skillz cash tournaments are not gambling because all of our competitions are based on ability, rather than luck or chance. True to its name, Skillz hosts games where players’ skill determines the winner of each tournament. Skillz does not profit on the outcome of a tournament, and has no vested interest in who wins or loses.
Games of skill have long offered participants a chance to compete based on one’s ability. Cash competitions have a well established legal, social, and commercial precedent that spans everything from classic board games to major sports tournaments.
Skillz is a platform that advances this trend by providing eSports on mobile devices.

Player

How do I create a Skillz account?
When you open a Skillz game for the first time, you are automatically signed in with a random username. You can save your account by tapping and Save Account. After you have saved your account, you can update your username and picture by selecting Profile and tapping the default profile image.

How can I deposit? Can I change my method of deposit?
We currently accept deposits via PayPal, Visa, and MasterCard. Tap the shopping cart icon then tap Add More Cash to make a deposit. You can change your method of deposit at any time.

How do withdrawals work? Will I receive my withdrawal via check or online?
You can withdraw your money at any time by tapping Account and then Withdraw on the main menu. Any withdrawals up to the amount of your total deposits will be credited back to your PayPal or credit card account (whichever method you used to deposit). Any winnings exceeding this amount will be mailed to you via check.
We tell our players to expect their withdrawals in 4-6 weeks, but we try to process withdrawals much more quickly than that. We are constantly working on expediting the withdrawal process so that you can receive your winnings as quickly as possible.
Note: There is a $1.50 charge for any withdrawals under $10. Bonus cash cannot be withdrawn, and is forfeit when you make a withdrawal.

Why does it take 4-6 weeks to receive my withdrawal?
At Skillz, we strive to deliver a best-in-class multiplayer system that is fair and fun. We issue checks for winnings and take time to review gameplay, account histories, and player identities because we want to make sure that Skillz is fair for all players. We have a sophisticated fraud-detection system in place to help ensure fairness, but fraud detection takes time. Please be patient. Your money is coming, and we’re constantly working to process withdrawals faster.

I deposited money. Why does it say cash play is not available in my area?
Most of the time, errors occur because a player’s location services are not turned on. Try completing the following steps to ensure that your location services are on specifically for the game you are playing:


    1.    Go into the Settings application on your device.
    2.    Go into "Privacy" and then "Location Services".
    3.    Enable the location services by checking off the box related to the game you are playing


Skillz cash tournaments are currently available in about 75% of the world, but are not yet enabled in certain countries, as well as the following US states: AZ, AR, CT, DE, FL, IL, LA, MD, MT, SC, SD, and TN. Additionally, cash gameplay is currently not available in ME and IN if playing cards are involved. If you live in a cash-disabled region, please let us know and we will issue you a full refund immediately.

Why are some of my games pending/canceled?
Pending games can be a bummer, but we are working hard to match your tournaments as quickly as possible. We use sophisticated algorithms to match players based on ability level a to make sure that every tournament is fair. Sometimes this can take up to a few days.
If for some reason we can't find a fair opponent for you, the tournament will be cancelled and your cash or 🅩 entry will be refunded. You will never be charged an entry fee for a match that is not completed. We would rather refund your money than pair you with someone whose skill level is not a match.

I accidentally logged out of my account and I never created a password. How do I get back in?
As long as you have attached your email address to your Skillz account, you can log into any Skillz game on any compatible device. Open the game and click Sign In. If you don’t have a password, click on Forgot Username/Password at the bottom of the screen and enter your email address. You will receive an automatic email with instructions on how to set your password.
Sometimes, opening a new game will automatically log you in as a new user. In these cases, go to Account and then Log Out before completing the steps above.

How does bonus cash work, and how can I get more of it?
Bonus cash can be used to enter tournaments and compete for real cash prizes. You cannot withdraw bonus cash, and your bonus cash is forfeited whenever you make a withdrawal.
All tournament winnings from other players are credited in real cash, regardless of whether your opponent's entry fee was paid in bonus cash or real cash.

How can I enter tournaments?
To enter tournaments, tap the Play icon. You will see a list of cash and 🅩 matches. The prize, entry fee, and number of players will be listed for each tournament.
When you know which tournament you would like to enter, tap on the play icon and then tap Begin Match Now, or wait for the tournament to begin automatically.

How do you decide who I play against?
When you play Skillz tournaments, you are competing against other real people around the world! We use specific algorithms based on ability level and historical scores to ensure that every tournament is matched fairly.

How can I view my game history or find my Match ID?
To view your past matches, go to your completed games history on the main Skillz page. Tap on See More for a list of games, and tap on a specific match to view your score, your opponent’s score, the date of the game, the entry fee, and Match ID.

How can I view my balance history?
If your game is on the most recent version of Skillz, you can view your entire balance history. On the main menu, go to Account and then tap Account Balance. You can filter by transaction type.

How does the Leaderboard work?
Skillz has a Pro League for cash players, and a Practice League for 🅩 players. The leaderboard tracks how many medals each player has won each week, and rewards the top earners. In the Pro League, you earn one medal for each $1 in prizes won. In the practice league you earn one medal for each 1 🅩 won.

What is Z?
Z is the official virtual currency of Skillz. It allows players to enter practice tournaments and is awarded to gamers for competing in tournaments of all types. The more 🅩 you win, the more bragging rights you gain against your peers!
You can get more 🅩 by tapping the shopping cart icon then tapping “Earn More Z” , Gamers cannot withdraw, sell, or exchange 🅩 for anything of cash value. 🅩 cannot be used to enter any tournaments that have real money prizes.

How can I change my account information?
To change your account information, go to the main menu, tap Account and then Personal Info. Review your first name, last name, email address, and address, and edit your personal information accordingly. When you are done, tap Update.

How can I change my username or picture?
Click on the icon on the top right and go to Account. You can change your username by going to Profile and clicking your avatar. From here you can change both your username and picture.

How can I change my password?
To change your password, go the main menu, click Account and then Change Password. Type your current password, and then choose a new password. Tap Update, and log in with your new password.

What is Ticketz?
Ticketz is the Skillz loyalty program that rewards players for every game they play, regardless of the outcome! The amount that you play determines your multiplier, which can help you rack up even more loyalty points. You can accumulate loyalty points and trade them in for all sorts of prizes. Loyalty points have no cash value and cannot be sold or transferred.

How do trophies work?
Trophies give players additional prizes for passing in-game milestones, such as changing your username or winning your first cash game. When you redeem trophies, you get additional cash and 🅩 prizes!
To redeem the trophies you’ve earned, go to the main menu and tap Achievements, then Trophies. Clicking on each available trophy will credit the prize to your account.

How do I know that my opponent isn’t cheating?
Skillz takes fraud and cheating very seriously. We have state-of-the-art security protocols and advanced quantitative analytics that make our system strong and secure.
Anyone who is caught cheating, engaging in fraudulent behavior or violating our terms of use will be banned from the system for life. When we ban a user for cheating, they’re banned across all the games we support. If you suspect your opponent of cheating, contact us using the instructions below and we’ll investigate to ensure everything is fair.

How can I contact customer service?
To contact customer service, go to the Help Center on the main menu and select Contact Us. Choose a category for your inquiry, and send us a message! We’ll get back to you within 24 hours.